Patient Care Services is available to you to ensure that your experience at Langley Porter Psychiatric Hospital and Clinics (LPPH&C) is a good one. If you or your family has a question or concern about your care, please let us know. We suggest you first discuss your concerns with your doctor, clinician, nurse or the unit manager. If your concern remains unresolved, the Patient Care Services staff is available to help you reach a resolution or provide more information. We are also available to take complaints or compliments.
Patient relations is available Monday to Friday from 8 a.m.-5 p.m. at (415) 476-7360.
While receiving care at LPPH&C, your safety is our primary concern. Many procedures are in place to protect your well-being and to secure the best outcome possible for you. By working with your health care team, you can help us ensure a safer health care experience for you.
Please let us know if something seems unsafe or if you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses, and other staff, as they will know who to contact to correct the situation.
To file an internal complaint, please call (415) 476-7360 or send an email to firstname.lastname@example.org.
To file an external complaint or grievance, please contact:
Department of Health Services
Licensing and Certification
350 90th Street, 2nd Floor
Daly City, CA 94015
Phone: (800) 554-0353
TTY: (916) 657-3042
To learn more about your rights as someone receiving mental health care, please contact:
Patient Rights Advocates
2325 3rd Street
San Francisco, CA 94107
Phone: (415) 552-8100
If the grievance is regarding a physician, please contact:
Medical Board of California
1415 Howe Avenue, Suite 54
Sacramento, CA 95825-3236
Phone: (800) 633-2322
You may also contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO):
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
If you are insured by Medicare, you may also contact them at 1-800-MEDICARE.
Community health needs assesment (CHNA)
The Patient Protection and Affordable Care Act of 2010 requires hospitals to meet certain provisions related to community benefit in order to maintain their tax status. One of these requirements is that LPPH&C is required to participate in a community health needs assessment (CHNA) every three years which includes community and public health input. The purpose of the CHNA is to ensure that our programming at LPPH&C is aligned with community needs and priorities.
We are committed to protecting your health information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.