Patient Care Services is available to you to ensure that your experience at Langley Porter Psychiatric Hospital and Clinics (LPPH&C) is an outstanding one. If you or your family has a question or concern about your care, please let us know.
We suggest you first discuss your concerns with your doctor, clinician, nurse, or the unit manager. If your concern remains unresolved, the Patient Care Services staff is available to help you reach a resolution or provide more information. We are also available to take complaints or compliments.
Patient relations is available Monday to Friday from 8 a.m.-5 p.m. at (415) 476-2940.
While receiving care at LPPH&C, your safety is our primary concern. Many procedures are in place to protect your well-being and to secure the best outcome possible for you. By working with your health care team, you can help us ensure a safer health care experience for you.
Please let us know if something seems unsafe or if you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses, and other staff, as they will know who to contact to correct the situation.
To file an internal complaint, please call (415) 476-2940 or send an email to firstname.lastname@example.org.
To file an external complaint or grievance, please contact:
California Department of Public Health
Licensing and Certification
150 North Hill Drive, Suite 22
Brisbane, CA 94405
Phone: (800) 554-0353
TTY: (916) 657-3042
To learn more about your rights as someone receiving mental health care, please contact:
San Francisco Mental Health Client Rights Advocacy
1663 Mission Street, Suite 310
San Francisco, CA 94103
Phone: (415) 552-8100
If the grievance is regarding a physician, please contact:
Medical Board of California
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Phone: (800) 633-2322
You may also contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO):
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
If you are insured by Medicare, you may also contact them at 1-800-MEDICARE.
Community health needs assesment (CHNA)
The Patient Protection and Affordable Care Act of 2010 requires hospitals to meet certain provisions related to community benefit in order to maintain their tax status. One of these requirements is that LPPH&C is required to participate in a community health needs assessment (CHNA) every three years which includes community and public health input. The purpose of the CHNA is to ensure that our programming at LPPH&C is aligned with community needs and priorities.
We are committed to protecting your health information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.